If you are not happy with any item received, or if any items are missing or incorrect in your order, please contact us at firstname.lastname@example.org within 48 hours, or call us on 07952 408964 (outside UK +44 7952 408964). Please specify your particular concern and the reason for return. Will will do our best to rectify the situation as soon as possible. You must contact us prior to returning any item or items from your order in that we can correctly process your replacement or refund, as applicable.
From the moment you place your order, you have a legal right to cancel the order which ends fourteen days after you receive your order. While we provide a full refund to buyers for an order if it is returned, it is the buyer's responsibility to pay to return the items - in as new condition - unless the item is faulty. A deduction may be made if an item is deemed to have been handled excessively. The refund will be paid either on receipt of the goods by us, or once you provide evidence of having returned the goods (e.g. proof of posting from the Post Office), whichever is sooner.
Please send all returns to:
Returns, Stuffie Stuff, 32 Oak Crescent, Tividale, Oldbury B69 1RL United Kingdom